Bear Plumbing Solutions is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information about you when you use our services, including our website, mobile applications, and any other online or offline interactions you have with us (collectively, the "Services").  

1. Information We Collect

We collect information about you in various ways, including:

• Information You Provide Directly:

  • Contact information: Name, address, phone number, email address.

  • Service information: Details about your plumbing needs, service requests, and property information.

  • Payment information: Credit card details or other payment information (processed by secure third-party processors).

  • Communications: Records of your communication with us, including phone calls, emails, and text messages.

  • Feedback and reviews: Information you provide when leaving feedback or reviews about our services.

• Information We Collect Automatically:

  • Website usage data: IP address, browser type, operating system, pages visited, and other browsing information.

  • Device information: Information about the device you use to access our website or mobile applications.

  • Location information: If you enable location services, we may collect information about your location.

  • Cookies and similar technologies: We use cookies and other tracking technologies to collect information about your browsing activity.  

• Information from Third Parties:

  • We may receive information about you from third-party sources, such as online directories or referral services.

   

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our Services.  

• Scheduling and performing plumbing services.

• Processing payments and invoicing.

• Communicating with you about your service requests and appointments.

• Responding to your inquiries and providing customer support.

• Improving our Services and website.

• Sending you promotional materials and marketing communications (with your consent).

• Analyzing website usage and trends.

• Complying with legal obligations.

• Protecting our rights and property.

3. Sharing Your Information

We may share your information with the following third parties:

• Service providers: We may share your information with third-party service providers who assist us with providing our Services, such as payment processors, scheduling software, and communication platforms.  

• Business partners: We may share your information with business partners who offer related products or services.

• Legal requirements: We may disclose your information if required by law or to comply with legal process.

• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.  

• With your consent: We may share your information with third parties with your consent.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.  

5. Your Choices

• You can access and update your contact information by contacting us.

• You can opt out of receiving promotional emails by following the instructions in the email.  

• You can control cookies through your browser settings.

• You may request that we delete your information, please contact us for that request.

• You may request a copy of the data we retain.

6. Data Retention

We retain your information for as long as necessary to provide our Services and comply with legal obligations.  

7. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete it.  

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.  

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:  

502-592-6451

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